Shipping Policy – Selly

At Selly, we aim to make your shopping journey as smooth and delightful as possible. This shipping policy outlines our delivery methods, timelines, charges, payment structure, and additional details to provide clarity and assurance when placing your orders.

1. Delivery Options

To cater to your varying needs, we offer several delivery choices:

  • Standard Delivery:

Delivered within 5–10 business days | Ideal for customers who prefer economical shipping options.

  • Expedited Delivery:

Delivered within 1–3 business days. | Best for those requiring faster delivery.

  • Same-Day Delivery:

Available for specific locations. | Orders must be placed before the designated cutoff time to qualify. | Perfect for urgent purchases.

*Please note that shipping costs are based on the selected delivery method and your location, which will be transparently displayed at checkout.

2. Payment Structure

To ensure smooth order processing and prompt delivery, we follow a two-step payment process:

  • 70% Advance Payment: Required at the time of order confirmation to begin processing your order.
  • 30% Final Payment: Due prior to delivery to settle the remaining balance.

Accepted payment methods include:

  • Credit and debit cards.
  • Bank transfers.
  • Digital payment wallets (where supported).

3. Shipping Costs

Shipping fees vary based on the following factors:

  • Delivery Location: Distance from our warehouse to your address.
  • Delivery Method: Standard, expedited, or same-day.

The total shipping cost will be calculated during checkout and clearly displayed, ensuring full transparency with no hidden charges.

4. Delivery Process

Order Confirmation
  • Once your order is successfully placed, you will receive a confirmation via email or SMS, which will include your order summary, estimated delivery timeframe, and payment details.
Order Dispatch
  • Your order will be dispatched after the advance payment is received.
  • A tracking number will be shared to help you monitor your shipment’s progress.
Order Delivery
  • Standard and expedited deliveries are managed by reliable courier services.
  • Same-day deliveries are prioritized to meet the promised timeframe.

5. Order Tracking

Once your order is shipped, we will provide you with a tracking number via email or SMS.

  • You can use this number to track your delivery status on our website or the logistics partner’s platform.

6. Unexpected Delays

While we strive to meet all delivery timelines, certain factors beyond our control may cause delays, such as:

  • Severe weather conditions
  • Natural disasters
  • Logistics challenges or unforeseen disruptions
  • Nationwide political situations

*Please note that in such cases, we will promptly notify you about the delay and provide an updated delivery timeline.

7. Customer Responsibilities

To ensure a smooth delivery process, please:

  • Provide an accurate and accessible delivery address.
  • Be available to accept the delivery or designate someone to do so.
  • For same-day delivery, ensure your order is placed within the required timeframe as discussed/displayed on the website.

8. Returns and Exchanges

If you encounter any issues with your order, such as receiving a damaged, defective, or incorrect product, please refer to our Return and Refund Policy for guidance on resolving the matter.

9. Customer Assistance

Our support team is available to help with any questions regarding shipping, payments, or delivery updates. Contact us through: