Privacy Policy

At Selly, we deeply value your trust and are committed to protecting your privacy. This policy details how we collect, use, disclose, and safeguard your information when you interact with our website and services. By accessing or using Selly.pk, you agree to the practices outlined here.

1. Information Collection

When you interact with Selly, we may collect the following types of information:

Personal Information

This includes data that can directly identify you, such as:

  • Account Information: Name, email address, phone number, username, and password.
  • Transaction Details: Shipping address, billing address, and payment information (e.g., credit/debit card details).
  • Order History: Details of purchases made on Selly.pk for order tracking and customer support.
Non-Personal Information

Data that does not identify you directly, such as:

  • Browser type and version, IP address, and device information.
  • Usage statistics like time spent on the site, pages viewed, and clicks.
  • Cookies and similar technologies to understand how users interact with our website.

2. How We Use Your Information

We utilize your information to provide and improve our services, including but not limited to:

  • Order Fulfillment: Ensuring your orders are processed, delivered, and tracked efficiently.
  • Personalized Experience: Tailoring product recommendations and promotions to match your interests.
  • Customer Support: Assisting with inquiries, complaints, or feedback to enhance user satisfaction.
  • Site Optimization: Monitoring website performance to identify trends and improve user experience.
  • Legal Compliance: Using your information to comply with legal obligations or protect against fraud.

3. Data Retention and Security

Retention Policy

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. When no longer needed, we will securely delete, destroy, or anonymize your data.

Security Measures

Your information’s safety is our responsibility. Selly.pk employs industry-standard security measures such as:

  • Data encryption during transmission.
  • Secure servers and firewalls to prevent unauthorized access.
  • Regular system audits to identify and address vulnerabilities.

However, while we take these precautions, no online platform can guarantee complete security.

4. Your Privacy Rights

You have the right to:

  • Access and update your personal information.
  • Opt-out of marketing emails or communications.
  • Request data deletion or portability in certain circumstances.

To exercise these rights, please contact us at our email.

5. Anonymous Browsing

You are welcome to visit Selly.pk and browse anonymously. During your visit, we do not collect any personally identifiable information unless you:

  • Create an account.
  • Log in with your username and password.

As long as you remain logged out, your browsing session remains anonymous.

6. Sharing and Disclosure of Information

We may share your information in limited circumstances, such as:

  • With Third-Party Partners: For payment processing, logistics, and marketing.
  • To Comply with the Law: If required to disclose information to authorities or enforce our terms and conditions.
  • With Your Consent: For specific services or collaborations.

We ensure our partners adhere to strict confidentiality and data protection agreements.

7. Cookies and Tracking

Cookies enhance your browsing experience by:

  • Remembering your preferences.
  • Analyzing user behavior for site improvements.

You can control cookies through your browser settings. However, disabling them may limit certain features on our website.

8. Updates to this Policy

We may revise this policy from time to time. Significant changes will be communicated via email or prominently on our website. Please review this page periodically for updates.

9. Contact Us

If you have any questions or concerns about this policy, feel free to reach out at:
Email: info@selly.pk
Address: Al-Hafeez Executive, Office #1506, 30 Firdous Market Road, Lahore, 54760

By using Selly.pk, you consent to the terms outlined in this Privacy Policy. Protecting your information is a responsibility we take seriously, and we are committed to providing a safe, transparent, and user-friendly experience.